WELCOME TO OUR HELP DESK

Most email questions can be answered here below. However, if your question is not on the short list below, there will be a link following where you can email.


FREQUENTLY ASKED QUESTIONS:

TOPIC - Please Click Question on the topic
No Fares Found Why is there no fare when I click to search for one?
Error During Search I submitted info and received an error message.
Purchasing Tickets Only for Others How may I purchase tickets for a friend, family member, or an acquaintance when I will not be on the same flights myself?
Destinations Why does the website not recognize a city or airport I input?
Types of Tickets What is the difference between "available special fares" and "bargain fares"? How do I know which type I have booked?
Confirmation How may I check on the status of my reservation?
CheckMyTrip.Com How do I use CheckMyTrip.Com to monitor the status of my reservation?
Ticketing and Shipping Please read this information and its many details.
Routing Questions, One-Way, Stop-overs How do I book a one-way flight? May I fly out of a different airport than I fly in to? May I book a multi-city itinerary?
Flights Not Originating in North America May I use this web site to purchase tickets for itineraries that do not start in North America?
Failed Reservations I received an email saying my reservation was unsuccessful and could not be confirmed. What may I do?
Last Minute Flights I need airfare for a flight in less than a week. How can I get it?
Identity of Airlines One of the bargain fares I see gives flights on "Major U.S. Airline," or "Major German Airline," or "Major (Something) Airline." How can I see what airline that really is?
Fees Please explain the fees and taxes for my booking
Phone Orders May I order my tickets by phone instead of using the computer?
Find Me Cheapest Fare I am flexible on times (or not). May I ask you to manually look up dates and destinations and tell me the cheapest fare available? Or can I ask you to beat a fare I found on another website by email or calling?
Credit Cards Submitting credit card information and terms and conditions of sale.
Alternate Payments I do not have a credit card or check card. Or I do not have enough space on my card right now. Can I pay by another method? Or can I buy tickets now and mail a check later?
Adding to a Reservation May I add more passengers to a reservation I have previously made at the web site?
Pricing How does this web site compare with other websites in pricing?
Company Discounts Can my company or organization earn rebates for making multiple purchases?
Cancellations What is your cancellation policy? Are there cancellation fees?
Seats and Meals How do I pick my seats and meals?
Airline Choices How do I only search one particular airline's flights? And do we cover all possible airlines and flights?
Terms of Sale What are the terms and conditions of sale for this web site?
Creating a Link I have my personal home page (or a domain of my own). Can I create a link to this web site?
If your question cannot be answered from the
above choices, you may click here to email us.


No Fares Found: Why is there no fare when I click to search for one?

If you are certain you have selected a proper destination, then the problem may be too many users are searching fares at once or, more likely, because there is a system-wide outage that seems to happen once a week. If you try searching LAX to JFK (Los Angeles to New York) and still find no fares, then obviously the system is down. Please email us if this happens, so we can put an end to the problem as soon as possible, to help many users. If there is no general outage, then sometimes failure to find fares is due to either misspelling a destination name or choosing a small airport that has limited scheduling. You can check our list of destination codes (see Destinations). We encourage you to try again later on or tomorrow. Return to Top of Page.



Error During Search: I submitted information to make a booking but received an error message.

Our system is one of the most state of the art in the world. However, with anything this high-tech and the way the Internet works, there are occasional errors in connection where you receive an error message. Please email us this problem so we can fix it right away. If you try a second time and this still happens, then we suggest waiting several hours or until the next day, because at times the "available special fares" portion of our available flights, also known as published fares, switches itself off. We are working on making this difficulty go away, but in the meantime please bare with us and you will be rewarded with cheaper flights than you can find elsewhere! Return to Top of Page.



Buying Tickets for Others: How may I purchase tickets for a friend, family member, or an acquaintance when I will not be on the same flights myself?

Please use the following guidelines:

If one of the passengers is a family member who has the same last name as the credit card holder (you), then you may put this passenger in as the credit card holder (and as "passenger one"), even though the credit card actually belongs to yourself. In this case, do not put the true credit card holder's name anywhere. The ticket will be in the passenger's name you give, not in the true credit card holder's name, since you do not enter the true credit card holder's name anywhere.

If no passengers' names match the true credit card holder's last name, then only "bargain fares" may be booked. If you see acceptable bargain fares showing up, then you will need to email us and copy & paste all the information that appears on the final booking page (the credit card submission page) into an email, adding in the number of passengers, passengers' full names as do or will appear on their passports, their ages at the time of the end of the trip (adult is age 12+, child is age 2-11, infant age 0-1), phone numbers for contact, and times of day to reach you at those numbers. We will attempt to make a manual booking.

However, we will then require you to fax our manual credit card authorization form (http://www.airgorilla.com/form.html) and attach photocopies of the credit card (both sides) as well as the credit card holder's passport or driver's license. If we cannot mail to a verified credit card billing address, because of a problem with verification or because our Federal Express shipment cannot be delivered to PO boxes, then we will ask for passport or driver's license photocopies from one passenger for each last name (e.g. if credit card holder is Smith, but the passengers are two Johnsons and one Ericson, then we need a passport or license for one of the two Johnsons, for the one Ericson, and for Smith, who owns the credit card).Return to Top of Page



Destinations: Why does the website not recognize a city or airport I input?

If you are using the wrong word for your destination or spelling it incorrectly, you may get an error. In that case, please search for the correct word or code on our very large Airport Destination Code list. Our list of destination codes is mostly complete (See below for a button to get you to the list). You can either enter a city or the destination code of the airport during a fare search. That page loads slowly, so if the search box fails to find your city, it may be because the page is still loading. Be advised that some cities are duplicates, such as St. Petersburg in Russia which duplicates St. Petersburg in Florida. In that case, you may wish to search by country, province, or state using our alternate location finder (see second link below). Return to Top of Page.




Types of Tickets: What is the difference between "available special fares" and "bargain fares"? How do I know which type I have booked?

Available special fares: When you begin a fare search, a list of flights and prices will be presented. Each fare shown will be labeled either "bargain fare" or "available special fare." The "available special fares" are a subset of what are known as "published fares." Published fares are just what they sound like. Airlines publish prices for each flight. The consumer will pay a base price as well as necessary taxes and fees. One of the advantages of using our Internet agency is that we have a very sensitive lowest-fare search probe that seeks the lowest fares from many hundreds of airlines. This includes excellent coverage of "interlined" flights, where part of your itinerary is on one airline while the rest of it is divided among one or more additional airlines. Many of these fares you cannot find on an airline's own web site, even if you check each airline.

Bargain fares: We offer these fares as well, also known as "consolidator fares" or "negotiated fares." Our partnering agencies buy tickets in bulk from airlines for reduced rates, so they can turn around and offer a bargain to the thrifty flyer. When you submit a fare search, bargain fares will be in the same list as the published fares but will be labeled differently. Unless there are price wars at this time, bargain fares should be priced lower than published fares. For some bargain fares, you cannot receive boarding passes and specific seat assignments for bargain fares ahead of your arrival at the airport. However, seats are reserved on the plane.

How do you know which type of fare you have booked? In the email itinerary you receive following your booking, at the bottom you should see a short note that either says "CN: Patheo" or "CN:" followed by a two letter digit. If you see "CN: Patheo," then you have reserved an available special fare. Otherwise, you have booked a bargain fare. Return to Top of Page.



Confirmation: How may I check on the status of my tickets?

An agent of AirGorilla or one of its processing agencies will contact you by email within 24 business hours for your flight confirmation. This will be by email and will simply reserve space on the flight (ticketing remains to be done). AirGorilla and any of its processors will not be held liable for any inability to confirm space during the above 24-hour period. However, most flights become confirmed within a few hours of reservation. You should also confirm your flight using CheckMyTrip.Com. Click this link to see how to use this service: CheckMyTrip Usage.

Your credit card will never be charged if your reservation cannot be confirmed. If you receive no email within the 24-hour period, please see the following information on why our email may be rejected by your email service. Please use CheckMyTrip in this case to confirm space. Once your space on the flight is confirmed, your credit card still needs to be processed and the reservation still needs to be ticketed. See our Ticketing & Shipping Information for information on this next step. Please visit our Terms and Conditions Page for more information. Return to Top of Page.



Find Me the Cheapest Fare: Please find me the cheapest fares from Point A to Point B? I may or may not be somewhat flexible on times and dates. Or can I ask you to beat a fare I found on another website by email or calling?

Hopefully we can beat other fares whenever you submit a search. We work with many hundreds of airlines, and prices do change on an hourly basis, particularly the "available special fares." If you wish, you can try for a fare more than once during the day, as the system updates several times a day. Typically, the lower a fare is, the shorter a time it will remain available.

If you are looking mainly at "bargain fares," which mostly apply to flights from North America to overseas, then please follow the following order of work: First, try different days yourself. But if each fare says no seats available whenever you hit the "check availability" button, then please email us your passenger names, day and evening phone numbers, cities you need in the itinerary, and what range of dates you will accept for both outgoing flights and return flights (if it is not one-way). Return to Top of Page.



Phone Orders: May I order my tickets by phone instead of using the computer?

You have the advantage of using our multi-million dollar booking system. Without this automation, you would not have the opportunity to save the difference over what an offline travel agency would charge you in commission and overhead. Therefore, only in rare circumstances will we help you with arrangements over the phone. Return to Top of Page.



Credit Cards: Is your credit card information securely handled by this web site? What are the credit card processing policies?

Our booking process shares a Secure Socket Layer certificate. This provides the maximum online protection available to protect your credit card order. Our terms and conditions of sale should be read prior to purchase. Please be aware of the following policies on credit card declines:

CREDIT CARD DECLINES
Part 1: There is a chance your credit card will be declined during our attempt to process your reservation. This can happen for a variety of reasons, one of which is failure of the billing address you give to match during a connection to your bank. Here are additional reasons to investigate, should your card be declined. Perhaps the address you gave was an overseas address or your card is registered with an overseas bank. Generally speaking, travel agent booking systems cannot verify billing addresses with overseas banks. Or, if this is a bank debit card, the problem may be that your bank has a limit on the maximum amount of an individual transaction. You may also wish to check your amount of available funds and whether or not your last payment to your credit card company had gone through at the time of credit card decline. Or a direct deposit may have been delayed. Or, your credit card company may have an alternate name or address for you.

Part 2: If your booking has been rejected for a credit card decline, we have the following options: (1) If you booked an "available special fare," not a "bargain fare," then your booking will be canceled. You will need to re-book once you straighten things out with your bank. See this link for an explanation of the types of fares. We automatically cancel "available special fare" bookings following credit card declines. This is because airlines will not keep prices and availability the same for very long. (2) If you booked a "bargain fare," you will receive an email suggesting you either (1) mail a money order, or (2)fax a form and documentation. Here are the details for option two:

For a bargain fare, if your card was only rejected for an address verification problem, you will be given the option of faxing us legible copies of the credit card (front and back) and either a passport or driver's license for the card holder and for one passenger of each last name that passengers have in the booking you have made. Exempt will be children who are under age 12.

If we cannot mail to a verified credit card billing address, either because of a problem with verification or because Federal Express shipments cannot be delivered to PO boxes, then we will ask for passport or driver's license photocopies from one passenger for each last name (e.g. if the credit card holder is Smith, but the passengers include two Johnsons and one Ericson, then we need a passport or license for one of the two Johnsons, for the one Ericson, and for Smith, the credit card owner).

Part 3: Due to a credit card decline, you may experience resulting delays in processing your reservation while we attempt to contact you. These delays are your responsibility, not a liability of AirGorilla or its affiliated ticketing agency. Please visit our Terms and Conditions Page for more information. Return to Top of Page.



Alternate Payments: I do not have a credit card or check card. Or I do not have enough space on my card right now. Can I pay by another method? Or can I buy tickets now and mail a check later?

Our booking system currently is set up for credit or check card orders only. If you do not have sufficient funds or your credit card is denied and you have booked a "bargain fare," then we may offer you the chance to send in a money order payable to whichever of our partnering agencies would be ticketing your reservation, but this is only for bargain fares. We are looking into additional purchasing methods as they become feasible. We do accept MasterCard, VISA, Discover, and American Express. Return to Top of Page.



Adding to a Reservation: May I add more passengers to a reservation I have previously made at the web site?

If at least one of the additional passengers has the same last name as the credit card holder who will be purchasing the additional seats on the plane, then we recommend entering a new booking. Otherwise, see below for more options:

If your reservation is for an available special fare, you may call our ticketing agency. Click here for their phone number. (For any other phone calls, use 619-424-8447).

If your reservation is for a bargain fare, then you should email us and specifically tell us that you booked a bargain fare (give us your reservation code as well. We may then call the discounter that is offering that fare through our site and ask them if there is enough room on the plane to create a new reservation for additional persons. We would then email you back. Return to Top of Page



Pricing: How does this web site compare with other websites in pricing?

We made a choice that we would not get into the travel business unless we had a clear competitive advantage. By setting our business up to handle a high volume of purchases, we can afford to earn very little compensation for our published fare tickets ("available special fares"). Moreover, by working with an impressive number of companies, we can offer even better bargain fares. We would be pleased for you to check the prices of our competitors for comparison. The majority of our online competitors and the majority of travel agencies either have no bargain fares from consolidators or only a relative few. Return to Top of Page.



Routing Questions, One-Way, Stop-overs: How do I book a one-way flight? May I fly out of a different airport than I fly in to? May I book a multi-city itinerary? (or other such questions)

How do I book a one-way flight? There should be an option on the front page of the web site to checkmark a circle that says "one-way." This way, the system will ignore any information that appears in the Return Trip boxes of your fare search form. It will only quote you prices on the one-way departing flight. As a note of caution, if you purchase a round-trip airfare and do not use all the legs of your itinerary, you must only skip the last flights on the itinerary. If you skip one leg, all later legs of the itinerary will be voided by the airline as unusable and they even may sell your space to someone else without offering a refund.

May I fly into one city then fly out of another? Yes. Although our system may automatically fill in your return trip information when you type in the airports for your departing flights, you may still change the return trip airports to whatever you desire and the system will have no trouble searching flights for you.

May I book a multi-city itinerary? You may book routes of Point A to Point B then Point B to Point C (or back to Point A), by filling in the blanks on our fare search form however you like. Although our system may automatically fill in your return trip information when you type in the airports for your departing flights, you may change any blanks you want. To include even more flights on your itinerary you will need to make multiple bookings.

If you are flying from North America to multiple overseas destinations, you should like to have part of your fare be either one-way out of North America or would like your final return to North America to be the same as your first flight out of North America (only in reverse). In other words, in the second example, you might fly New York to London, then fly around other Europe destinations, but fly back to London before heading to back to New York. This way, you will have a chance at a "bargain fare," negotiated by one of our consolidators, for part of your trip. These give the best discounts on overseas travel.

Open-ended return flights: We cannot book this type of flight through our system, where a return flight date would be flexible. On our web site, we can only suggest you book a one-way trip now or book a round trip and simply not use the return tickets. Then you may buy a one-way return ticket separately when you figure out when it is you actually will need to return.

May I arrange a stop-over on my way to a destination? Not if you plan to return to your original departure point during the same itinerary, unless you book two separate itineraries. As mentioned in the multi-stop itinerary question elsewhere in this section, you may book Point A to Point B and Point B to Point C all in one reservation, but to then go from Point C back to Point A or elsewhere requires a second reservation.

Split itineraries:How does someone enter a booking where some passengers return or depart on different days than others? You may want to use your credit card to book several family members and/or friends, but not all will travel the exact same route. Perhaps you will travel round-trip but pick up a family member along the way, half way through your trip, who will come home with you on a one-way route. You will have to place two separate bookings in this case. We do not have any way around this. You will want to check out both itineraries fully before booking, making sure you will be on the same flight together if you desire that. For some flights, you may book for passengers without yourself traveling. Return to Top of Page.



Routes originating outside North America: Yes, you may book these on our web site. But if you do not allow enough time for us to ship overseas by the method of shipping we would use, we may have to cancel the reservation. These fares will all be "available special fares" in the fare listings you get on our web site, and these fares change quickly. We will need your credit card to be at an American bank, because there will not be enough time to go through extra credit card verification procedures before the price changes. Return to Top of Page.



Failed Reservations: I received an email saying my reservation was unsuccessful and could not be confirmed. What may I do?

The flights you desired have not been properly updated by the airlines on the Amadeus system. There may be a problem with one of the legs. A leg may be waitlisted. What you may do next depends on whether your booking was a "bargain fare" or an available special fare. If the message you received contains a line saying "CN:" followed by a few letters other than "Patheo," then it is a bargain fare. If you find "CN: Patheo," then you have attempted to purchase an available special fare instead. It is a long email, so look closely.

For bargain fares you may try another fare offered by one of our many discounters, or you may email us. We may then call the particular discounter whose fare you tried to book to see if they have some alternatives to offer you. If you booked an available special fare and you want as close to the same flights and prices as possible, then you may call our ticketing agency to see. Click here for their phone number. (For any other phone calls, use 619-424-8447).

When you get an agent on the line, tell them you made an internet booking that did not go all the way through. It is an "X booking." If you give your last name, the agent should be able to look up your attempted reservation in the computer and either re-try the flights or find something very similar for you in route and hopefully in price. We are sorry for the inconvenience, but we hope you will continue to use our site for travel needs. Return to Top of Page.



Last Minute Flights: I need airfare for a flight in less than a week. How can I get it?

This cannot be booked on our site, since there is a chance it will be paper tickets and we have to have enough time to ship them to you. However, you may call our ticketing agency. Click here for their phone number. (For any other phone calls, dial 619-424-8447). Return to Top of Page.



Identity of Airlines: One of the bargain fares I see gives flights on "Major U.S. Airline," or "Major German Airline," or "Major (Something) Airline." How can I see what airline that really is?

Because this type of fare is not a "published fare," but a specially negotiated discount fare, airlines tell our discounters and consolidators not to make the fare openly visible to the public. It is mainly meant to be visible to travel agencies that have been granted special access to the fare. At the same time, discounters we have partnered with would like to streamline the way we, as agents, offer their fares to the public. They compromise by showing "major U.S. airline," "major Italian airline," etc., in place of the actual airline's name. Almost without exception, major German airline means Lufthansa, major Canadian airline means Air Canada, major Dutch airline is KLM, major French airline is Air France, and major Italian airline is Alitalia. There is much more uncertainty for "major U.S. airline" or "major British airline." After you submit credit card information, the actual airline's identity will be revealed on the next screen you see. If you confirm your flights at www.checkmytrip.com (see instructions), the actual airline will also be revealed to you there, as will the airline's own reference number for your reservation. Return to Top of Page.



Fees: Please explain the fees and taxes for my booking.

Included in the "Taxes" line of your final booking page are all government fees, which include fuel costs, local government taxes, airport use fees, and other fees that are outside the control of AirGorilla or any other travel agency. On your initial fare search results page, you will see a link saying "+tax" right after eac price. This link leads to details on the government fees. Additional fees you agree to are shipping/processing of either $19 or $34, depending on which you checkmark, and an automation fee of $9.94 per passenger. These will be itemized for you on the final booking page before you enter credit card information.

The first of these two fees -- shipping/processing -- is either $19 or $34, depending on which option you click. This covers mail costs, such as federal express, priority mail, overnight mail, and global priority mail. It also covers costs of processing and customer service incurred by our ticketing agency and AirGorilla. These shipping/processing fees are determined by averaging the costs of many reservations. Therefore, you do not get a discount when your tickets cost less than average to ship or when they are e-tickets.

The second fee, for automation, pays for the contract we have to use this software and to access the CRS systems. After the first passenger, the automation fee also makes up for the airlines eliminating nearly all commissions for tickets, since they think travel agents should either work for free or charge such fees to the customer. Return to Top of Page.



Cancellations: Are there cancellation fees? What flights can I cancel?

At this time, cancellation is possible for fare listings designated "Bargain Fare" on our website but not for other airfares you see, such as "Available Special Fares." See our Types of Tickets link for an explanation of fare types. Here are your options for the two fare types as follows:

For "Available Special Fares," if you cannot use your reservation, the airline generally will allow you to credit your fare toward future flights for a large window of time following your scheduled departure date. See their own web sites for information. If by chance we receive and acknowledge a request from you for cancellation prior to your reservation being fully processed, we may be able to perform a cancellation, but our ticketing agency will charge fees.

For the "Bargain Fares," cancellations are possible prior to depature. The required fee a customer would be charged for a cancelled ticket will be listed on the final booking page when you are about to put in credit card information. These fee policies will be repeated in the email confirmation you receive shortly after booking. Such fees are usually fairly steep. Please visit our Terms and Conditions Page for more information. Return to Top of Page.



Ticketing and Shipping: Once your flight is confirmed, your credit card will need to be run and tickets issued. You may ask, "What is the process? And how do I receive my tickets?"

Electronic Tickets: Most flights within the United States, especially, are electronic "E-tickets." Notification of E-ticket registration should be sent to you by e-mail within 48 hours. You will not receive paper receipts. Instead, you may use https://www.checkmytrip.com/ to print out an itinerary for your flights to show as proof of reservation to the airline check-in. Use this link for more information on CheckMyTrip. If you fail to receive an email about electronic tickets, be sure to check with www.checkmytrip.com to see if it says "Ticket Issued" and either "Electronic Ticket" or "Paper Ticket." Fares are not truly guaranteed until ticketed. Click here for information why an email from us may fail to reach you.

Paper Tickets: If your tickets are not e-ticketed, then you will receive paper tickets. If a paper ticket is for a flight leaving in a relative few days, you will need to specify you want express processing/delivery ($34) instead of our normal rate of shipping/processing fees. If you do not, we cannot guarantee your tickets will arrive on time. Also, if your address is overseas, you will need to specify the $34 amount. For such tickets, you will need to allow two weeks from your booking date to the date of the flight. If you refuse to pay the $34 amount despite the class of shipping you need, the agency will have to hold onto your tickets.

Time for Tickets to be Shipped & Received: This depends on whether you book an "available special fare" or a "bargain fare." Please see our Types of Tickets information to determine which type of fare you have either booked already or are considering booking.

Available Special Fares as Paper Tickets: Since these are ticketed within 48 hours, then shipped, you should anticipate receiving them by mail within 10 days of booking (or earlier if your flights leave very soon). Please email us if you do not receive these tickets on time or if checkmytrip.com does not show "Ticket Issued" after 48 hours. If your flight date is very near in the future, you may need to check with us more quickly on shipping information.

Bargain Fares as Paper Tickets: These may take up to five business days to be ticketed, if the discounter is running behind and your flight is not leaving immediately. These fares cannot change overnight. They are usually good for a week or more, and the discounter is well aware when these deadlines come up. Shipping is by Airborne or Federal Express, so the actual shipping takes very few business days. However, Federal Express does not mail to a PO Box, so we may ask you for an alternate shipping address after you place your reservation. If you do not receive tickets within two weeks of shipping or if your flight time is coming up very soon, you should email us. And earlier, within one week, you should know the fare has been ticketed by using www.checkmytrip.com (please see our CheckMyTrip Information section).


Shipping address: If you want shipping to an address other than the billing address on your credit card, we usually will require additional documents to be faxed by you. If you enter the wrong address, this will have to be corrected, and it may take extra time. We are not liable for difficulty you are caused by such delays. Incorrect address information may result in additional mail routing charges, particularly if the tickets are returned to one of our ticketing agencies as undeliverable. The ticketing agency may refuse to deliver the tickets until the customer agrees to pay for the tickets to be shipped a second or third time.

Please visit our Terms and Conditions Page for more information on shipping, including the scenario of tickets being lost by the mail service (also see our lost tickets file). Return to Top of Page.



CheckMyTrip.Com: How do I use CheckMyTrip.Com?

For most fares, you can always confirm your space on the plane by going to CheckMyTrip.Com, where you will input a passenger's last name and the six-digit number/letter code that we email you automatically after you enter a reservation. If you instead get a seven-digit code, made only of numbers, then you have received a failed booking message. You may visit our information on reservation codes. Initially, CheckMyTrip will only confirm space on the plane is currently reserved and will not say tickets have been issued. Confirmation of space is likely within one hour of placing the reservation. Later on, CheckMyTrip will say "Ticket Issued;" it will give ticket numbers for each passenger; and it will say whether the tickets are "Electronic Tickets" or "Paper Tickets." Ticketing happens only after your credit card is run by one of our partner agencies that is offering the particular fare you are booking. Fares are not guaranteed until ticketed. For timing of ticketing, shipping, and receiving, please see our Ticketing & Shipping section.

QUESTION:
Checkmytrip.com does not show my reservation. How can I confirm? If your reservation does not show up in CheckMyTrip, you may be thinking what is really an 'i' or an 'o' is instead a 'one' or a 'zero.' Ones and zeroes are not used. Or you may have a hyphenated last name and should try all combinations -- with or without a hyphen, with or without a space in between, and with just one of or both of the two names that are part of the hyphenated name. Finally, we may have sent you a notice saying the fare could not be booked, but you did not receive it. At this link are reasons you may not have received our email. Please do email us if you have difficulty with this web site. Return to Top of Page.


Reservation Codes: The reservation code we give you is in the email you receive within hours after booking. It is only for the Amadeus travel agent system, which is used by many travel agencies. Each airline you fly with will have an alternate reservation reference number for you, and these numbers will be listed in your checkmytrip.com information. The airline will not recognize the Amadeus code, only their own code. So you will need the airline's own code to call them and arrange any meal, seating, or handicap needs you have. Or, they may look up your reservation using your full name. Return to Top of Page.



Reasons Our Email May Not Reach You: You may have misspelled your email address (happens often). Or, some customers' Hotmail email accounts, among others, are set to treat a lot of mail as junk mail and will file it where you will not see it or will even destroy it. In these cases, we don't usually receive a "Return to Sender" email, so we do not know you have not received notice from us. Also, your email server may not be operating for a time and thus our email will not get through. You will want to use checkmytrip.com (see instructions) to see if your reservation has been confirmed, or if it says "Ticket Issued" yet, or if it was canceled, or if it has been converted into e-tickets. We also send emails if your credit card is declined, so you need to be careful to check up on your tickets. Return to Top of Page.



Calling Airlines: To call the airlines, check http://www.inter800.com/ for general 1-800 numbers or try the following regularly updated list of airline numbers below. Be sure to understand airline reservation codes before you call. Return to Top of Page.

Airline Phones: http://www.geocities.com/Thavery2000/




Seats and Meals: How do I pick my seats or meals?

Once your flight is ticketed, you might inquire with the airline how to pick meals or seats. For meals, you may have to wait until the day before the flight to make the final arrangement, depending on the airline. See our meals file for more information.

For seating, our ticketing agency will not be able to make arrangements. After your flight is confirmed, you will need to call the airlines. See our airline phone numbers section: Calling Airlines. However, airlines do not guarantee specific seat assignments they make until you arrive at the check-in counter or gate. If the flight you have chosen leaves North America, the airline may require you to wait until the day of your flight to receive a specific seat assignment. Return to Top of Page.



Company Discounts: Can my company or organization earn rebates for making multiple purchases?

We can provide an additional business discount on fares if you establish a business travel account with us. Please visit Travel Accounts to see how your company or organization may qualify. Return to Top of Page.



Airline Choices: How do I only search one particular airline's flights? And does the booking system cover all possible airlines and flights?

To answer the first question, during your initial fare search there may or may not be an option to select on airline to search instead of searching all of them. This depends on which web site you are using. If you do not have the option for your first fare search, then look on the page that shows your fare search results. Look at the top of the page and click the button called "Revise/Modify Itinerary." An expanded set of search options will appear. Toward the bottom of the form you can select to search the fares of only one airline at a time if you wish.

Regarding the second question, as far as we know, there is no source for ticketing all possible flights around the world. However, we have been far more successful than most travel providers, in that we offer airfares from many hundreds of world airlines, including many minor airlines you probably have never heard of. Return to Top of Page.



Creating a Link: I have my personal home page (or I may have a domain of my own}. Can I create a link to this website?

Yes. Thank you very much. Return to Top of Page.



How do I call your ticketing agency: For all "available special fares," this is Dan Travel, located in Maryland, USA.

The direct office line is 1-301-907-8977 or 1-301-907-6813. For other fares or issues only call our own phone 1-619-424-8447. When calling Dan Travel, ask to speak with "someone who handles Internet bookings." They also have a toll-free number, 1-800-362-1308, but recently that number has not been 100% dependable and might ask you to leave a message (which then disappears). So, if you do not get a live person, then call their direct line, which is the first number we gave you above. They answer this number especially well during 10:15 a.m. to 4:45 p.m. Eastern time in the USA.

If the fare you booked was denied and you received a notice saying your booking failed, then you should tell our ticketing agency that the reason you are calling is because you have an "X-Booking" or a "failed booking" at an AirGorilla web site. Tell them you want as close to the same flights and prices as possible. If you give your last name, the agent should be able to look up your attempted reservation in the computer and either re-try the flights or find something very similar for you in route and hopefully in price.Return to Top of Page.



Return to Web Site Home Page
The images an